Why PITON?
Here are just some primary reasons why our clients have chosen us as the preferred strategic offshore outsourcing partner in the Philippines:
▪ Unmatched Market and Vendor Expertise
Since its early beginnings in 2001, the Philippine offshore BPO industry has grown from initially 18 to more than 230 service providers today. While, at least at first glance the numbers of outsourcing options for service buyers have increased, so have the risks. Still one of the key challenges facing outsourcing decision makers today is the market’s lack of transparency. With more than six years of presence in the country and a 100% focus on the Philippine BPO industry we have been able to develop an unmatched market and vendor expertise that has earned us the trust and recognition of some of the world’s leading corporations, IT/BPO associations and industry-related (news) publications.
▪ Network of the Country’s Leading BPO Providers
PITON is supported up by a network of the Philippines’ premier BPO service providers, ranging from highly successful start-ups to some of the world’s largest and most experienced service providers. Our unique vendor network not only enables our clients to gain direct and fast access to the country’s best performing BPO vendors, but more importantly, helps to eliminate potential offshore vendor-related risks that often spell the difference between success and failure of any outsourcing engagement.
▪ Program Co-Management
At PITON, we not only assist our clients in facilitating an outsourcing partnership with the country’s leading BPO service providers but also help to successfully manage the client-vendor relationship by assigning a dedicated and highly experienced Client Program Director for each and every outsourcing engagement. The Client Program Director’s main responsibility lies in ensuring that all outsourcing objectives are consistently met. The Client Program Director acts as the client’s “onsite” representative and reports directly and on a day-to-day basis to the outsourcing relationship manager at the client side. The co-managed program governance is an optional, value-added service free of charge for our clients.