Careers

Careers at PITON go far beyond your typical work experience. At PITON we thrive on building deep, long-lasting relationships with our clients based on mutual trust, integrity and an uncompromised level of market and vendor expertise. This dynamic positions provides unique opportunities for diverse assignments in an intellectually challenging and highly rewarding work environment. In everything we do, we emphasize a congenial, collaborative working-style approach which ultimately sets us apart - both in the eyes of our clients and our competitors.
PITON is an equal opportunity employer. Please check this page to view the most recent career opportunities. Alternatively, you can also send your resume to:

Attn: Human Resource Management

PITON

Contact Person: Ms. Mienne Dungca
19 Floor, Antel Global Corporate Center
No. 3, Dona Julia Vargas Ave.
Ortigas Center, Pasig City 1600
Philippines

careers@piton-global.com

Current Career Opportunities:
Business Process Outsourcing (“BPO”)
Strategic BPO Advisor	- BPO-SBPOA/07/C143
Vendor Relationship Director	- BPO-VRMgr/07/C123
Client Project Director	- BPO-CPDr/07/C128
Executive Assistant to VP	- BPO-EA/07/C222
Medical Transcription
Quality Assurance Director	- MT-QADr/07/D229
Operations Manager	- MT-QADr/07/D229
Account Manager	- MT-ACMgr/07/D217

Strategic BPO Advisor - BPO-SBPOA/07/C143

Description:

The Strategic BPO Advisor will be responsible for facilitating the vendor selection process for all outsourcing activities within the BPO firm. This position will decide if an area should be considered for outsourcing. With regards to vendor selection, this role will be responsible for creating, facilitating and managing cross-functional teams to define requirements, negotiate with and select preferred vendors for the clients. This position will directly report to the Chief Executive Officer.

Responsibilities:

• Facilitate the vendor selection process for all outsourcing activities [includes Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Knowledge Process Outsourcing (KPO)]
• Provide comprehensive methodology, related toolset and practice capability to advise clients on all aspects of IT/BPO/ADM Outsourcing strategy/ offshoring/nearshoring/rightshoring
• Make sure that all capabilities are aligned and integrated with outsourcing methodology (initial strategic planning, business case development, outsourcing service procurement, communications, operating model redesign and organizational restructuring, relocation/transition management, post-transition monitoring and location portfolio assessment and restructuring)
• Organize, facilitate and manage cross-functional teams to define business requirements, create and issue RFPs, negotiate with clients, select vendors, create contracts, and establish vendor management programs to ensure the success of the outsourced relationship
• Constantly evaluate market conditions and be aware of the latest technologies, product offerings and market dynamics
• Meet with vendors, read various journals, and network with industry resources to understand current and new vendor capabilities, as well as identify key players in emerging markets
• Provide subject matter expertise and best practices for partner selection and partner management for BPO partnerships
• Continually investigate and introduce process improvement measures and present suggestions to the Chief Executive Officer for consideration

Requirements:

• Master’s degree preferably in Business Administration or any business-related major; Doctorate’s degree is ideal; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years of management, outsourcing and business development experience with a minimum of 3 years in successfully managing a medium to large-scale BPO firm
• Demonstrated strong knowledge and experience in Outsourcing Advisory transactions
• Must possess BPO/ITO/ADM experience working with clients to accelerate the implementation of new business models through operation and change programs and business transformation to deliver financial value
• Possess the ability to analyze and present value-added recommendations for using outsourcing and knowledge in structuring of outsourcing deals
• Must be able to function as both a team member and a work stream/engagement leader in a time-compressed, highly dynamic and potentially ambiguous situation to ensure that milestones and deliverables are achieved
• Proven ability to develop and produce reports from existing systems, analyze them and make recommendations
• Possess strong business process, financial and operations analysis skills
• Possess strong negotiation and presentation skills
• Possess strong analytical, planning and problem-solving skills
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

Vendor Relationship Director - BPO-VRMgr/07/C123

Description:

The Vendor Relationship Director is responsible for managing all relationships with BPO service providers. This role is responsible for contract management, including the formulation of contract terms and for leading contract negotiations. This position is responsible for ensuring execution against contracts, including service level tracking and contract issue resolution. The Vendor Relationship Director will directly report to the Chief Executive Officer.

Responsibilities:

• Direct all activities of the Vendor Management Office including contract management and renewal, vendor relationships, and vendor performance management
• Interface with C-level executives from vendor companies
• Ensure vendor and subcontractors are in compliance with existing contracts and enforce compliance with policy, procedures and contract terms of existing contracts
• Work with corporate-wide senior leaders in maintaining all the vendor's service level agreements from an enterprise-wide perspective; including the system performance measurements (metrics, audits and reporting mechanisms) and evaluations, customer satisfaction, modifications and system incident/s notification processes
• Produce service level reports, as well as reports on financial credits or additional payments made against service levels to the CIO
• Work closely with IT Leadership, Legal, Finance and others to lead, educate, and manage the contract/vendor management processes
• Direct and consult corporate-wide leaders in identifying their business/vendor needs
• Mentor, counsel, and direct vendors and senior leaders with their proposals, fee arrangements and project management
• Develop and direct all related controlled reporting mechanisms
  

Requirements:

• Bachelor’s degree preferably in Business Management/Administration or any business-related major; Master’s degree is ideal; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years of management, outsourcing and business development experience with a minimum of 3 years in successfully managing a Vendor Management Department of a medium to large-scale BPO firm
• Extensive contract negotiation, development and vendor management experience in an outsourced environment
• Extensive internal financial, vendor management and consulting experience
• Strong knowledge in outsourced vendor performance management from a systems performance perspective; business continuity/incident management
• Must be able to function both as a team member and a work stream/engagement leader in a time-compressed, highly dynamic and potentially ambiguous situation to ensure that milestones and deliverables are achieved
• Proven ability to develop and produce reports from existing systems, analyze them and make recommendations
• Possess strong business process, financial and operations analysis skills
• Possess strong negotiation and presentation skills
• Possess strong analytical, planning and problem-solving skills
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

Client Project Director - BPO-CPDr/07/C128

Description:

The Client Project Director will be responsible for achieving world-class levels of client service by focusing on managing all client service issues related to the promotion of the client program. He/she will be responsible for implementing client campaigns, analyzing results and collaborating with sales, operations, information systems, and quality assurance to exceed the needs and expectations of our client engagements. The Client Project Director will directly report to the Chief Executive Officer and to the Client/s.

Responsibilities:

• Develop strategies, processes and tools that deliver a world class client experience with existing and future product offerings
• Analyze key data and oversee the implementation of client output and backend elements; actively participate in the implementation of program changes and modifications for projects in a timely and accurate manner
• Strategically analyze and re-engineer the end-to-end client service experience to ensure it is designed and executed with "limited-defects" and with the ability for the customer to use our services with ease and flexibility
• Revamp the client's on-boarding process to ensure: fast cycle time, ease of use, expertise, customer confidentiality and accurate results; drive process improvement initiatives that will reduce cross-enterprise defects
• Provide guidance to global team and to each regional management team to ensure operational consistency and share best practices in driving revenue, client satisfaction, client retention and usage
• Coordinate with respective departments all program hiring, training, staffing, and day to day management of client engagements
• Develop & implement Key Performance Indicator metrics and execution strategies
• Manage invoicing and budgeting and ensure quality customer service at every level
• Prepare and present daily, weekly and monthly project reporting for the client and senior management
• Act as Liaison for all matters relating to assigned clients
• Continually investigate and introduce process improvement measures and present suggestions to Chief Executive Officer for consideration

Requirements:

• Bachelor’s degree preferably in Business Management/Administration or any business-related major; Master’s degree is ideal; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years of management, outsourcing and business development experience with a minimum of 3 years in successfully managing the Client Services Department of a medium to large-scale BPO firm
• Proven ability to implement end-to-end service strategies/programs/processes that are derived from and support a client focused business strategy
• Demonstrated BPO experience working with clients to accelerate the implementation of new business models through operation and change programs and business transformation to deliver financial value
• Proven ability to drive service objectives and achieve operational goals in an organization that is co-owned with other departments and follow through on successful execution
• Possess a keen sense of urgency and drive to help the service teams deliver revenue growth and positive sales conversion and retention
• Must be able to function both as a team member and a work stream/engagement leader in a time-compressed, highly dynamic and potentially ambiguous situation to ensure milestones and deliverables are achieved
• Proven ability to develop and produce reports from existing systems, analyze them and make recommendations
• Possess strong business process, financial and operations analysis skills
• Possess strong negotiation and presentation skills
• Possess strong analytical, planning and problem-solving skills
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

Executive Assistant to the Vice President - BPO-EA/07/C222

Description:

The Executive Assistant to the Vice President will provide administrative and special project support to the Vice President. The Executive Assistant will handle projects and assignments requiring independent judgment, excellent problem solving skills, and in-depth knowledge of BPO functions, programs, ongoing activities, and priorities. He/She will report directly to the BPO - Vice President.

Responsibilities:

• Schedule and organize routine and non-routine activities such as meetings, conferences, appointments, and department activities for the VP; manage and coordinate travel arrangements; and prepare and maintain expense reports
• Research, compile, manage, and maintain spreadsheets, graphs, reports, and presentations based on data collected
• Coordinate, attend, take notes at meetings; create and distribute meeting agendas and minutes and forward/follow-up with respective personnel accordingly; prepare presentation materials for board of directors meetings
• Manage incoming and outgoing correspondence for the VP and determine level of priority
• Monitor and/or answer all incoming calls to VP
• Maintain VP’s appointment/meeting calendar
• Handle sensitive and confidential information with tact and diplomacy, using good judgment, discretion and professionalism
• Interact effectively and professionally with individuals at all levels, including management and board members, for and in the absence of the VP
• Demonstrate exceptional commitment to accuracy, detail, and follow-up, along with an ability to work under high intensity situations when necessary
• Remain flexible in work schedule in order to provide the most effective and efficient support for the company

Requirements:

• Bachelor’s degree; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years as an Executive Assistant and extensive administrative experience; background in BPO is ideal
• Very strong and demonstrated computer skills, including extensive experience and expert proficiency with all Microsoft Office programs and well versed in Internet research
• Must have a professional, polished demeanor and excellent communication, organizational, time-management, prioritization, multi-tasking, leadership, and interpersonal skills with the ability to interact with individuals at all levels
• Proven ability to work with minimal supervision, be resourceful and demonstrate good problem solving skills with an exceptionally strong attention to detail
• Proven record of dependability and integrity
• High discretionary skills in handling highly confidential matters
• Professional responsiveness and adaptability to rapid change
• Proven ability to multi-task
• Must be highly motivated, taking initiative to research different assignments and coming up with the best results

Quality Assurance Director - MT-QADr/07/D229

Job Description:

The Quality Assurance Director will be responsible for the development of quality assurance standards, implementing and monitoring those standards within the Transcription department. He/She will be responsible for the evaluation, establishment and implementation of new mechanisms which evaluate current quality standards to improve the efficiency of departmental practices. The Medical Transcription – Quality Assurance Director will directly report to the Vice President of Operations and will serve as a member of the executive team.

Responsibilities:

• Provide strategic planning and goal setting by analyzing data from the quality assurance department to ensure client satisfaction
• Compile samples and analyze the existing quality assurance, quality monitoring and adjustments programs to retain the effective support structure or create a new support structure to ensure the delivery of quality services to the clients
• Analyze data and create reports to ensure service breakage trends are immediately identified
• Develop a plan to implement best practices business strategies in the areas of quality assurance, quality monitoring and adjustments
• Direct and develop the department management and other staff to identify areas where process improvement and systems enhancements are necessary to increase productivity and improve the overall client experience
• Continually investigate and introduce process improvement measures and present suggestions to the VP of Operations for consideration

Requirements:

• Bachelor’s degree preferably a medical- or medical language-related major; diploma/certificate in Medical Transcription; extensive, directly-related experience may be considered in lieu of education
• Minimum of 8 years of management experience with a minimum of 5 years in successfully managing a medium to large-scale medical transcription operational department
• Expert level knowledge of medical terminologies and medical transcription policies and procedures including the medico legal implications and responsibility related to the transcription of patient records
• Proven ability of attention to details
• Proven ability to work independently and oversee all aspects of quality assurance
• Demonstrated expertise and experience in people management, presentation skills, decision-making skills and commitment to service excellence
• Demonstrated strong analytical skills and significant experience with project and staff management
• Proven ability to develop and produce reports from existing systems, analyze them and make recommendations; must be able to work and produce results under pressure
• Proven ability to resolve conflicts and recognize opportunities to be a solutions provider
• Proven ability to select, train, motivate, and guide subordinates toward future development, including discipline and corrective action necessary to increase productivity; demonstrated exceptional skills in achieving team objectives
• Demonstrated proficiency in PC applications and all information systems used in the medical transcription operations
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

Operations Manager - MT-OMgr/07/D225

Job Description:

The Operations Manager will lead and manage the transcription operations. He/She will supervise and manage medical transcription functions of the organization and staff, perform quality assurance activities and coordinate interviews, hiring, training, and performance management. The Operations Manager will be responsible for overall delivery of the service, meeting the quality and expectations of the client. The Medical Transcription – Operations Manager will directly report to the Operations Director.

Responsibilities:

• Mentor, train, and coach Supervisors and Medical Transcriptionists to foster development and professional growth
• Initiate and foster teamwork within the team and with other teams to create and maintain an environment of partnership, quality service, and superior results
• Serve as an expert resource on medical transcription policies and procedures
• Develop performance measures for team and individuals and monitor progress toward these goals
• Conduct team meetings to keep staff informed regarding results and any process, procedural or policy changes
• Provide input into all hiring, promotions, compensation and termination decisions for team
• Identify training/development needs within the team and coordinate resources to conduct necessary training
• Review day to day operations and quality to ensure adherence to all policies, procedures and programs
• Ensure unit & departmental performance measures are met or exceeded
• Continually investigate and introduce process improvement measures and present suggestions to the Medical Transcription-Operations Director for consideration

Requirements:

• Bachelor’s degree preferably a medical- or medical language-related major; diploma/certificate in Medical Transcription; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years of management experience with a minimum of 3 years in successfully managing a medium to large-scale medical transcription operational department
• Expert level knowledge of medical terminologies and medical transcription policies and procedures including the medico legal implications and responsibility related to the transcription of patient records
• Demonstrated strong analytical skills and significant experience with project and staff management
• Proven ability to develop and produce reports from existing systems, analyze them and make recommendations; must be able to work and produce results under pressure
• Proven ability to resolve conflicts and recognize opportunities to be a solutions provider
• Proven ability to select, train, motivate, and guide subordinates toward future development, including discipline and corrective action necessary to increase productivity; demonstrated exceptional skills in achieving team objectives
• Demonstrated proficiency in PC applications and all information systems used in the medical transcription operations
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

Medical Transcription - Account Manager
Code: MT-AM

Description:

The Account Manager will be responsible for maintaining all assigned accounts within contractually stipulated Turn Around Times (TAT) through proper staffing and scheduling. He/She will also be responsible in communicating with the client. This position will directly report to the Medical Transcription – Operations Director.

Responsibilities:

• Have ownership and accountability of all customers under management
• Maintain all assigned accounts within contractually stipulated TAT through proper staffing and scheduling; develop team schedule that meets TAT; keep accurate, organized and accessible records
• Maintain high levels of customer satisfaction through adherence to customers’ need for TAT and Quality within contractual levels; committed to customer satisfaction through communication to develop expectations, and also by meeting agreed-upon TAT and quality expectations
• Higher level contact with facility HIM Manager and C-level contacts
• Participate with Sales and Implementations in the planning and implementation of new accounts
• Recognize problems and respond to it; systematically gather information, sort through complex issues, seek input from others, address root cause of issues, make timely and sometimes difficult decisions, and communicate decisions to others
• Motivate and challenge Supervisors; provide feedback and encouragement, reward hard work, and take mentoring role
• As needed and in conjunction with sales staff, drive hiring process to stay current and ahead of projected operational needs
• Provide input into all hiring, promotions, compensation and termination decisions for the account
• Identify training/development needs within the account and coordinate resources to conduct necessary training
• Review day to day operations and quality to ensure adherence to all policies, procedures and programs
• Ensure account performance measures are met or exceeded
• Continually investigate and introduce process improvement measures and present suggestions to the Medical Transcription-Operations Director for consideration

Requirements:

• Bachelor’s degree preferably a medical- or medical language-related major; diploma/certificate in Medical Transcription; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years of management experience with a minimum of 3 years in successfully managing a medium to large-scale medical transcription account management
• Expert level knowledge of medical terminologies and medical transcription policies and procedures including the medico legal implications and responsibility related to the transcription of patient records
• Demonstrated ability to manage a fair workload, volunteer for additional work, prioritize tasks and emails, manage time well, and handle information flow
• Demonstrated ability to anticipate and resolve conflicts
• Demonstrated ability to turn team diversity into an advantage and use unique team talents
• Attentive to detail and accuracy, committed to excellence, monitor quality levels, and continuously look for improvements
• Proven ability to select, train, motivate, and guide subordinates toward future development, including discipline and corrective action necessary to increase productivity; demonstrated exceptional skills in achieving team objectives
• Demonstrated proficiency in PC applications and all information systems used in the medical transcription operations
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

Medical Transcriptionist
Code: MT-Trans

Description:

The Medical Transcriptionist will transcribe, proofread and edit complex technical medical reports for a broad range of clinical specialties and departments. This position will create permanent patient records documenting patient care, medical procedures and treatments. The Medical Transcriptionist will directly report to the Medical Transcriptionist Supervisor.

Responsibilities:

• Transcribe dictation in an accurate and efficient fashion
• Apply knowledge of medical terminology, anatomy, physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties in areas of responsibility
• Recognize, interpret and evaluate inconsistencies, discrepancies and inaccuracies in medical dictation
• Responsible for understanding diverse accents and dialects and varying dictation styles
• Clarify dictation that is unclear or incomplete
• Maintain production goal as determined by supervisor
• Proficient use of various word processing, dictation, transcription, and other equipments to format reports
• Required to type a minimum of 80 lines per hour, equivalent to 640 lines per day, based on 8-hour day
• Communicate with a wide variety of staff persons
• Demonstrate management decisions through conduct

Requirements:

• Bachelor’s degree preferably a medical- or medical language-related major; diploma/certificate in medical transcription; extensive, directly-related experience may be considered in lieu of education
• Possess strong knowledge of medical terminologies
• Possess knowledge and understanding of medico legal implications and responsibility related to the transcription of patient records
• Excellent listening skills including the ability to hear and understand dialects and various accents in order to translate orally given information into well organized typed statements
• Excellent knowledge of English language rules and be especially good at spelling and proofreading
• Ability to operate word processing and transcription equipment
• Ability to type quickly and accurately a minimum of 60 words per minute
• Very good organizational skills
• Highly goal-oriented, self-driven, and can work with minimal supervision and under pressure
• Ability to exercise discretion and prioritize multiple tasks with close attention to detail
• Ability to work as a team member and to share information with co-workers

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