Why Call Centers Prefer Working in the Philippines

Why do call centers prefer working in the Philippines?

1. Cheap, specialized workforce
2. Fluent English with a neutral accent
3. Talented people with a strong infrastructure
4. Potential for growth
5. Quality of service

Filipino call center workers are considered to be a great asset by business process outsourcing companies because of their excellent communication skills and their good command of the English language.

Some even consider the Philippines as the call center capital of the world. According to some sources, the country has overtaken India as the top destination hub for the call center industry. The Philippines has an ample supply of skilled workers to fill job vacancies in call center companies, which is why the industry enjoys steady foreign investment.

The call center industry is attracting more clients from countries like the United States of America, United Kingdom, and Australia to put their call center hubs in the country. If you are interested in working in this rising sector, read on and find out why call center businesses prefer working in the Philippines:

Cheap, Specialized Workforce

The Filipino workforce is made invaluable to a growing list of foreign companies because of the combination of efficient labor and specialized skills. These skills come in handy whenever a call center company needs to field customer complaints, code data, read legal briefs and medical scans, and format documents.

Studies have shown that more than half of all BPO companies ranked cost as the top reason for outsourcing their call center services in the Philippines. Luckily, with Filipino call center service providers, a compromise between low-cost and quality need not be made. The geographic location of the Philippines also plays a part in having such a wide pool of cheap, specialized labor as it serves as the gateway to other Asian nations which maintains the interest of potential investors.

Fluent English-speaking with a “Neutral” Accent

Filipinos pride themselves on their ability to read, write, and speak fluent English, which gives them an edge over their competitors in India, China, and other Southeast-Asian countries. English is taught from a very early age to Filipinos, both in part to its history as a former American colony as well as a strong campaign by the government to establish the language.

The English spoken by Filipinos is also closer to Americans’ than India or China which helps explain why the country has become the choice of overseas voice-related business outsourcing. The Filipino culture also has a better affinity with Americans’ which manifests in an accent closer to theirs; a “neutral” accent. As a result, American clients are delighted because they can talk to a person they can understand.

Talented People with a Strong Infrastructure

Finding talented workers in the Philippines is not hard because there is a constant stream of college-educated applicants. This means that the workforce in the country is mainly comprised of top-caliber, well-learned people that can consistently produce the best results that their clients need.

Compared to other Asian countries, the Philippines also enjoys better infrastructure and state-of-the-art technology which is continuously being improved through development in both the private and public sectors.

However, as of late, it seems that the country is already content with the status quo and its current standing in the market. One good way BPO firms in the country have started improvements regarding this concern is by moving on from just being a call center destination but rather being a center of knowledge-based outsourcing.

Potential for Growth

Once considered one of the most underperforming countries in Asia, the outsourcing boom has helped propel the Philippines’ economy into one of the region’s fastest-growing. The call center industry has spawned high-rise buildings, skyscrapers, and bustling business districts.

One of the biggest factors that contribute to this growth is the country’s large and growing young population. 90% of its population are under 55 and can speak English. The relatively good pay call center workers make also cannot be understated. The average call center agent’s salary is often double the average bank teller in Manila. While the country’s business outsourcing industry grows, so do the parent companies abroad.

Quality of Service

Once considered one of the most underperforming countries in Asia, the outsourcing boom has helped propel the Philippines’ economy into one of the region’s fastest-growing. The call center industry has spawned high-rise buildings, skyscrapers, and bustling business districts.

One of the biggest factors that contribute to this growth is the country’s large and growing young population. 90% of its population are under 55 and can speak English. The relatively good pay call center workers make also cannot be understated – the average call center agent’s salary is often double the average bank teller in Manila. While the country’s business outsourcing industry grows, so do the parent companies abroad.

Key Takeaway

The Philippines offer values and attributes that are attracting more foreign BPO investors. The sector is enjoying considerable growth and success because of the massive number of talented Filipinos putting in the effort.

If there was ever a time to consider working at a call center in the Philippines, now would be that time. You too can be a part of this rising tide and enjoy the benefits that come with working for an industry that enjoys an unprecedented amount of growth.