Resource Center
PITON Staying Ahead Series
Offshore Tech Support Outsourcer Philippines
Offshore tech support outsourcer Philippines offers the following advantages to technology providers looking for a tech support outsourcing partner:
Cost savings - Being in a low-cost country, offshore tech support outsourcer Philippines has access to resources at rates that are significantly lower than in the US or UK market. Because of this, clients can utilize cutting-edge technologies to deliver quality tech support to their customers at very competitive prices. In addition, clients can also save on wage costs. The average salary of tech support representatives in the Philippines every month ranges from US$300 to US$400, an enormous difference when compared to the US$30,000 salary of a tech support representative in the United States.
Highly qualified workforce - The low cost wages certainly do not reflect the level of service that offshore tech support outsourcer Philippines provides. While wages are low relative to western countries, the talent available in the Philippines is some of the best in the world. Indeed, the Filipino workforce is one of the strongest assets of offshore tech support outsourcer Philippines. Global enterprises agree that there is an abundance of technical knowledge in the country. The technical skills of the Filipino workforce combined with their exceptional English language skills and neutral accent make them ideal candidates to provide quality support and become representatives of international companies.
State-of-the-art technology - Offshore tech support outsourcer Philippines utilizes advanced technologies and telecoms infrastructure that feature redundant networks, secure servers and facilities, scalable systems, modern workstations and telephony systems, high-speed internet connection, VOIP systems, among other technologies. To clients, this means that offshore tech support outsourcer Philippines is capable of providing reliable service. Client information is safe and secure. Tech support representatives have the tools they need to do their jobs as efficiently as possible. Likewise, middle and higher management have advanced tools to track performance and results for analysis, process improvement, feedback and client reporting.
Refocus on core competencies - Offshore tech support outsourcer Philippines is an expert in the field of tech support outsourcing. They can effectively implement full-scale tech support operations to allow businesses to focus on the things that they do best. Outsourcing to offshore tech support outsourcer Philippines increases internal productivity because companies can use more of their internal resources to accomplish core functions instead of routine activities such as tech support. This is not to mean, however, that tech support is not essential. However, the fact is there are other organizations that can do the job more efficiently.
Low attrition rate - High staff turnover is one of the major challenges in human resources management of most service-oriented centers. Several factors affect this such as burnout and tough competition for talent. While these affect any customer service or support center, offshore tech support outsourcer Philippines takes pride in the fact that its average attrition rate is lower than industry figures. Having more seasoned representatives, offshore tech support outsourcer Philippines offers clients great advantages. Obviously, those that have been in the company longer possess more knowledge and, therefore, more capable of providing better service.
That is why it is very important for offshore tech support outsourcer Philippines not only to hire the best people but also to make sure they stay. Offshore tech support outsourcer Philippines offers above industry salary, health benefits, opportunities to receive training abroad, company or team outings, and performance incentives for teams and individuals. They acknowledge exceptional performance and offer rewards to consistent top performers, which could be cash, gift certificates, and etcetera. Offshore tech support outsourcer Philippines also promotes internally to give employees a steady career path. All these make many consider a tech support job a long-term career.
To learn more about our industry-specific BPO capabilities please contact us by calling +1-650-491-8791 or by filling out our inquiry form. We look forward to hearing from you.
| << Back | Next >> | |