Fedex has outsourced its customer service operations to contact centers in order to provide more efficient and timely support to customers. This has allowed the company to improve its response times and handle a higher volume of inquiries, ultimately leading to better customer satisfaction. The company has outsourced its customer service to BPO providers with the goal of providing more efficient and timely support to customers. The outcome of this outsourcing was that the company was able to improve its response times and handle a higher volume of inquiries, resulting in better customer satisfaction.
