Leadership
Our leadership team is composed of multi-awarded BPO executives with decades of Fortune 500 outsourcing experience. Our team is dedicated to driving long-term success for clients through strategic consulting, operational excellence, and thought leadership. Unlike "lead generators", "brokers", or "operators of marketplaces" often encountered in the BPO space, our executives have the deep domain expertise, operational experience, and global vendor relationships needed to effectively advise, guide, and lead clients throughout their entire outsourcing journey, no matter where in the world.
John Maczynski is a seasoned executive in the BPO industry, boasting 40 years of leadership experience. John has operated in over 30 countries and has been involved in BPO engagements worth well over US$1 billion. As the CEO of PITON-Global, and with more than 20 years of executive leadership experience at the largest global contact center, he possesses a wealth of outsourcing experience rarely found in this industry.
John has led the outsourcing efforts for numerous Fortune 500 corporations, employing a consultative approach to combat the "one-size-fits-all" standard often seen in the BPO space. He is regarded as a thought leader, industry expert, and client advocate. With his extensive experience in administering and responding to hundreds of BPO RFPs and selection processes, John knows how to identify meaningful differences between companies, focusing on helping his clients make thoughtful decisions on suppliers that best fit their needs.
Clients Speak
"John exudes the highest level of consultative professionalism. He has consistently been a valuable resource in solving problems over the years, whether in the capacity of a business partner or as a consultant. His extensive knowledge of the customer contact center industry enables him to effectively address challenges, cultivate ideas, and design impactful programs. John's network spans the globe, allowing you to draw on his insights and expertise from a wide range of cultures, geographies, and best practices. I highly recommend partnering with John and PITON-Global. Their expertise and global reach will not only add value but also save time—an invaluable asset in today’s fast-paced business environment." - Shannon Burch, VP Customer Experience, Neo Financial
"John's professionalism, timeliness, and expertise transformed what would have been a lengthy process into a swift, successful decision-making journey. I highly recommend him for anyone seeking top-notch BPO solutions. - Jo Cavanaugh, Director, AR Revenue Operations, Workrise
Industry Specialization
Leadership Position with the
World’s #1 BPO
in BPO Contracts
Bought or Sold
CSO
Ralf Ellspermann is a highly accomplished BPO executive with over two decades of award-winning call center and business process outsourcing experience in the Philippines. Since 2001, Ralf has assisted companies, ranging from high-growth startups to Fortune 500 corporations, in successfully migrating their contact center and back-office outsourcing requirements to the Philippines. He is an internationally recognized expert in business process and contact center outsourcing and a sought-after speaker at some of Asia's leading BPO conferences. These include NASSCOM's Annual ITES & BPO Strategy Summit in Bangalore, India; the 5th International Outsourcing Summit in Manila, Philippines; and the Asia BPO Summit in Mumbai, India. Ralf has also received numerous awards and industry recognitions, including the Excellence & Leadership in Outsourcing Award, the Outsourcing Executive of the Year Award, and the Excellence in Customer Service Award.
Clients Speak
"Working with Ralf and the PITON-Global team was one of the best decisions we made during our outsourcing journey to the Philippines. Their deep understanding of the local BPO landscape, combined with their hands-on advisory approach, made what could have been a complex process feel seamless. Ralf took the time to understand our business needs and connected us with providers that were not only cost-effective but also aligned with our quality and compliance standards. PITON-Global didn’t just introduce vendors—they helped us build strategic partnerships. Their integrity, professionalism, and insight were instrumental in our successful transition. I highly recommend Ralf and his team to any company considering outsourcing to the Philippines." - James "Jim" Gionfriddo, former SVP Global Outsourcing, TSYS
"Ralf is a absolute pleasure to be partnered with, his professionalism, passion for his business and understanding of the needs of his clients is refreshing, and rare. He has a rare quality that allows him to be flexible and engaging with all fields related to customer service, sales and call centre operations. I have had nothing but positive experiences with PITON-Global. I would recommend their services to any company that understands the GFC, constraints in business and vision for the future. I will endorse him and PITON-Global for the wonderful work they have done with me at GARMIN. Thank you Ralf! - Rhiannon Lipman, Service Manager, GARMIN (Australia)
Industry Specialization
BPO Experience in the Philippines
Industry Awards& Recognition
BPO Experience with SMEs as Vendor/Provider
BPO Experience as a Consultant/Advisor
