Knowledge Center Articles

Today's Feature

Invoice Outsourcing: Streamlining Invoice Processing Efficiently

As your business grows, handling rising invoice volumes while maintaining accuracy and compliance becomes an even more significant challenge. That’s where invoice outsourcing comes in....

Two lab technicians in protective gear analyzing data on a computer, representing scientific research and healthcare analysis.

Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

Today's Feature

Data Annotation Outsourcing Philippines: The Southeast Asian Powerhouse in AI Training Data

The Philippines, long recognized for its strengths in the BPO sector, has pivoted seamlessly into a new and increasingly critical domain: data annotation. This niche,...

Articles

Call Center Automation: Transforming Customer Support and Operational Efficiency

Call center automation is revolutionizing the customer service landscape, offering businesses advanced solutions to enhance efficiency and improve customer satisfaction. By leveraging its technologies, companies...

The Rise of Contact Center Services in the Philippines: A Global Success Story

Nestled in Southeast Asia, the Philippines has transformed into a global leader in contact center services. What began as a budding industry in the early...

Contact Centers in the Philippines: Navigating a Global Industry’s Backbone

In the heart of Southeast Asia, the Philippines has established itself as the linchpin of the global contact center industry. Over the past two decades,...

Contact Center Philippines: The Global Hub for Customer Service Excellence

The Philippines has evolved into a powerhouse for contact centers and customer service solutions, drawing the attention of global businesses seeking quality, cost-efficiency, and cultural...

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

BPO Services in the Philippines: The Global Outsourcing Hub Redefining Success

In the bustling streets of Manila, where skyscrapers scrape the tropical sky and centuries-old churches stand as reminders of the country’s colonial past, a different...

BPO Philippines: The Rise, Challenges, and Future of a Global Outsourcing Powerhouse

The Philippines has emerged as one of the world’s most dynamic hubs for business process outsourcing (BPO in the Philippines). Over the past two decades,...

The Philippines’ Call Center Industry: A Global Giant in the Business of Voices

In the heart of Southeast Asia, the Philippines’ call center industry has transformed itself into a global powerhouse in one of the most unassuming sectors....

The Strategic Advantages of Outsourcing Customer Care to India

In the increasingly globalized business environment, where customer experience is a key differentiator, companies are constantly exploring ways to enhance their customer care operations. For...