Knowledge Center Articles

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

Today's Feature

Data Annotation Outsourcing Philippines: The Southeast Asian Powerhouse in AI Training Data

The Philippines, long recognized for its strengths in the BPO sector, has pivoted seamlessly into a new and increasingly critical domain: data annotation. This niche,...

Today's Feature

Call Centers Philippines: A Symphony of Skills and World-Class Service

The Philippines, an archipelago adorned with white-sand beaches and crystal-clear waters, has emerged as more than just a popular tourist destination. Over the past few...

Today's Feature

Measuring Customer Effort for Improved Call Center Services in the US

In the United States, call centers are increasingly focusing on measuring customer effort as a key indicator of service quality and customer satisfaction. Customer effort...

Articles

Personalisation and Customisation in Contact Centre Customer Support in Australia

In Australia, contact centres are increasingly prioritising personalisation and customisation as pivotal strategies to elevate customer support experiences. This tailored approach to customer interactions is...

Proactively Resolving Problems in Call Center Customer Service in the United States

Proactively resolving problems in call center customer service is becoming an increasingly vital strategy for businesses in the US. This proactive approach involves anticipating and...

Streamlining Customer Support: A New Paradigm in Mexico’s Business Landscape

In the rapidly evolving business landscape of Mexico, streamlining customer support has become a focal point for companies aiming to enhance efficiency and customer satisfaction....

Advanced Tech for Superior Customer Care in the US

In today’s fast-paced and digitally-driven world, the integration of advanced technology in customer care has become a cornerstone for businesses seeking to excel in service...

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

AI Innovation in Call Centers: Revolutionizing Customer Interaction in Mexico

The integration of Artificial Intelligence (AI) in call centers is heralding a new era in customer interaction. This technological revolution is not just about automation;...

Technical Support Excellence in Call Center Operations in Canada

In the dynamic world of call center operations, particularly in Canada, achieving excellence in technical support is a critical objective. As technology becomes increasingly integral...

BPO Industry Trends: What to Expect in the Coming Years

The Business Process Outsourcing (BPO) industry has been a dynamic sector, continually adapting to technological advances and evolving market demands. As we look to the...

Enhancing Technical Support in Call Center Environments in Canada

In the evolving landscape of customer service, enhancing technical support in call center environments has become increasingly important, especially in Canada where the expectation for...