Knowledge Center Articles

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Articles

Call Center Essentials 2: Esprit de Corps: Mastering the Stages of Team Development

Call centers have long been the solid backbone to some great corporations. Customer and technical support divisions of companies have been providing feedback and input...

Call Center Essentials 1: Profiling The Qualities Of A Team Leader.

In a call center environment,there is one person who is seen as the point person of all, the one who knows the answer to whatever...

Call Center Philippines – Outsourcing Destination of Choice

As more and more companies in the US become aware of the huge cost/value advantage of outsourcing their call center processes to the Philippines, the...

Call Center Density in Manila Philippines

Manila is the capital and largest city in the Philippines, numbering over 24,000,000 people. In fact, most people who know anything about Manila correctly characterize...

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The Philippine Call Center (A Small World)

The top level Philippine call center is like a small corporate world unto itself. It’s just as sophisticated as any Fortune 500 company in the...

Philippines Call Center – Nothing Short of World-Class

The Philippines call center industry level of sophistication comes as a big shock to most people coming to Manila and the Philippines for the first...

The Philippines Call Center Experience

As more and more businesses in the US try outsourcing to the Philippines they’re blown away by the value experience. Not only to they get...

Telemarketing from the Pearl of the Pacific – The Philippines

Telemarketing from the beautiful Philippines isn’t that bad of a thought. Most workers who do this kind of work are based in Manila, the capital...