Lead Generation- Philippines Style
Lead generation – Philippines style is in high demand with US businesses right now. Why’s that? The reason lead generation outsourcing to the Philippines is very popular...
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Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Articles
Lead Generation Outsourcing to the Philippines
In the Philippines, lead generation means outsourcing that critical but unpleasant process to a call center. One of the most in-demand services of contact centers is generating...
Contact Centers in the Philippines
Contact centers in the Philippines have been responsible for a big lift to the Philippine economy since the industry began to grow rapidly around year...
Where are the Call Centers in the Philippines…And Why?
In fact, due to the rapid growth of the Call Center industry, you can find Call Centers in quiet a few different places in the...
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What’s Up with BPO (Business Process Outsourcing)?
BPO…..No, it’s not a big new international oil company. But it probably does touch your life more than you know. BPO stands for Business Process...
Philippine Call Center – Why They Make Sense
The Philippine Call Center is a unique business functionality that has revolutionized the Philippine economy and saved US businesses thousands and thousands of dollars in...
The Philippines – World’s Offshore Hub for Telemarketing Outsourcing
Telemarketing is big business in the Philippines. Telemarketing is one of the services that fall under the umbrella term known as outsourced Call Center services...
Your Call Center in the Philippines
It won’t be long before the new status symbol of US companies will the having an outsourced Call Center in the Philippines. The trend of...
