Offshore Tech Support Outsourcing Companies In The Philippines
With technology products – whether it is a desktop computer, a printer, digital camera, or even just a mobile game – both the warranty and...
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Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Articles
A Look At Filipino Call Centers – Capabilities And Attractiveness
A call center is simply a company that handles the inbound and outbound calls of another company that is located overseas. Call center providers differ...
Offshore Contact Center Outsourcing To The Philippines
Outsourcing has existed for more than two decades. Leading businesses and even governments outsource certain activities to utilize resources more efficiently. Reducing operating costs is...
Offshore Call Center Industry In The Philippines Eyeing The UK Market
For several years now, businesses servicing the US market have preferred PH BPO providers over other offshore companies in Asia. Aside from the lower costs...
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Providing Solutions To Various Business Needs
The rising costs of managing contact centers in developed countries have led many international businesses, including top Fortune 500 companies, to outsource their contact center...
The Figures Tell The Facts
Growth of the business process outsourcing industry in the Philippines continues. Among BPO service providers in the Philippines, 72 percent reported an increase in demand...
Key Considerations In Choosing A Philippine Offshore Contact Center
BPO companies provide world-class solutions to serve clients worldwide who demand the highest level of customer service for their own consumers. Offshore solutions vendors offer...
Philippine Offshore Contact Center Outsourcing Firms As Business Partners
Offshore contact center outsourcing firms offer provide dynamic solutions to global clients in various industries like retail, utilities, travel and hospitality, telecommunications, IT and financial...
