How Inbound Call Centre Outsourcing Service Providers Work
An offshore BPO company operates centralized facilities equipped to receive large volumes of overseas calls. The basic purpose of a BPO call center is to...
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Today's Feature
State of Healthcare Business Process Outsourcing (2025)
Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...
Today's Feature
Understanding the Filipino Work Ethic: A Key Component in BPO Success
When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...
Today's Feature
What, Why, How to Outsource Payroll Processing
Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....
Today's Feature
9 Metrics and KPIs for Evaluating Your Outsourced Services
Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....
Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Today's Feature
Outsourcing India: The Technological Vanguard of Global Business Solutions
Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...
Today's Feature
Data Annotation Outsourcing Philippines: The Southeast Asian Powerhouse in AI Training Data
The Philippines, long recognized for its strengths in the BPO sector, has pivoted seamlessly into a new and increasingly critical domain: data annotation. This niche,...
Today's Feature
Call Centers Philippines: A Symphony of Skills and World-Class Service
The Philippines, an archipelago adorned with white-sand beaches and crystal-clear waters, has emerged as more than just a popular tourist destination. Over the past few...
Articles
Overview Of Offshore Inbound Call Centers In The Philippines
By taking advantage of the BPO sector in the country, companies are able to make their businesses available to customers 24 hours a day every...
Reasons For Outsourcing To Offshore, Inbound Call Centers In The Philippines
The tremendous growth of call centers in the country has allowed a steady stream of multinational companies to offload their non-core processes to offshore firms....
How Offshore Inbound Contact Center Services Meet Client Demands
The tremendous growth of call centers in the country has allowed a steady stream of multinational companies to offload their non-core processes to offshore firms....
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What’s Going On In The Offshore, Back-Office Processing Outsourcing Services Market in the Philippines?
Surveys reflect similar findings among PITON consultants and other BPO companies in the country. Expansive growth is expected in 2007. Now that 2006 is coming...
PITON Survey Reveals Steady Growth in PH Offshore Transaction Processing Outsourcing Service Providers
Surveys help reveal the pulse of the Philippine BPO industry. Growth, while gradual, continues unabated. PITON recently completed its first quarter survey of those in...
What Are Offshore Back-Office Services?
Back-office processing outsourcing services are strategically used to tap talented workforces to handle procedures that are traditionally internal. None of these processes are directly related...
Offshore Back-Office Processing in the Philippines: More Than Meets The Eye
With five definitive categories, offshore back-office processing proves to be more than what companies expect from them. It is confounding that so little is known...
