Knowledge Center Articles

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Articles

The Value And Advantages Of Offshore Contact Center In The Philippines To Global Companies

To remain competitive in the business, one must be flexible and continue to make room for improvement in their service while reducing operational costs. The...

Providing Offshore Contact Center Services That Add Value To Client’s Business

In today’s highly competitive business world, a company must continually take on different strategies to survive and keep ahead of competition. One such strategy is...

Contact Center In The Philippines Expect More Growth

The growth of outsourcing trend continues to favor local back office solutions vendors. Working with these vendors gives business the benefit of reduced operating costs...

The Growth Driver, Emerging Markets, Technologies And Management Of Offshore Call Center In The Philippines

Large, international companies are continually expanding their presence in their own countries as well in other parts of the world. This has resulted in a...

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Quick Guide To Offshore Call Center Outsourcing In The Philippines

Managing an inbound call center can be an overwhelming task especially in the present business climate riddled with ever-increasing equipment and wage costs and challenges...

Enhancing Business Through Offshore Inbound Call Center Solutions

Customer care and support is integral to any business success. In a highly competitive marketplace, getting new customers and retaining existing ones is a challenge....

Helping Businesses Grow And Keep Their Customer Base

The PH BPO industry offers a wide range of solutions to help businesses achieve customer acquisition, cost reduction and revenue growth. Call centers in the...

Combining Resources To Improve Service

Call center companies in the Philippines account for a large share of the entire IT-enabled business process outsourcing services industry in the country. This sector,...