How Offshore Inbound Contact Center Services Meet Client Demands
The tremendous growth of call centers in the country has allowed a steady stream of multinational companies to offload their non-core processes to offshore firms....
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Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Articles
What’s Going On In The Offshore, Back-Office Processing Outsourcing Services Market in the Philippines?
Surveys reflect similar findings among PITON consultants and other BPO companies in the country. Expansive growth is expected in 2007. Now that 2006 is coming...
PITON Survey Reveals Steady Growth in PH Offshore Transaction Processing Outsourcing Service Providers
Surveys help reveal the pulse of the Philippine BPO industry. Growth, while gradual, continues unabated. PITON recently completed its first quarter survey of those in...
What Are Offshore Back-Office Services?
Back-office processing outsourcing services are strategically used to tap talented workforces to handle procedures that are traditionally internal. None of these processes are directly related...
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Offshore Back-Office Processing in the Philippines: More Than Meets The Eye
With five definitive categories, offshore back-office processing proves to be more than what companies expect from them. It is confounding that so little is known...
Good Workflow Management: It’s Possible With Offshore Call Centers in the Philippines
Every enterprise has its own unique system, and there are resulting needs and requirements from that larger system. For those businesses that are looking at...
PITON : The Reliable Offshore Call Center Outsourcing Service Provider In The Philippines
PITON does calls for small and medium-sized businesses that require only a few seats (few staffers needed on-hand) to do their marketing or answer their...
Outsourcing Services to the Philippines
Outsourcing business processes to a BPO provider is a terrific way to produce sales and customer services relatively quickly. But for really large markets, companies...
