Outbound Telemarketing in the Philippines Is Globally Competitive
Times are a-changing and businesses need to adapt to survive and succeed in this fast-paced, global trend of hi-technology and cutthroat competition. PITON offers up-to-date...
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Today's Feature
Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes
Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...
Today's Feature
Improving First Call Resolution Rates in the US
Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...
Articles
Offshore BPOs in the Philippines
For more than a decade now, leading global businesses have turned to offshore business process outsourcing in an effort to improve performance. Serving this bourgeoning...
Business Process Outsourcing Companies In The Philippines Driving Business Forward
Business organizations are increasingly utilizing business process outsourcing as a central part of their overall strategy. These enterprises are gaining many competitive advantages by working...
Offshore Business Process Outsourcing Vendors In The Philippines
Many companies turn to BPO vendors in the country to handle their non-core, day-to-day activities such as customer care, finance, human resources, and etcetera. By...
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A Look At Offshore Call Center Outsourcing Philippines
With rising operational and labor costs, large corporations are turning to outsourcing as a solution. Outsourcing has become a popular option for companies in the...
Customer Feedback and Its Role in Contact Center Improvement
Customer feedback, an invaluable asset in the corporate world, plays a pivotal role in the continuous improvement of contact center operations. In an age where...
Building Customer Loyalty through Technical Support in Call Centers in Canada
In the competitive landscape of customer service, building customer loyalty through effective technical support has become a key strategy for call centers, especially in markets...
