Knowledge Center Articles

Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

Today's Feature

Data Annotation Outsourcing Philippines: The Southeast Asian Powerhouse in AI Training Data

The Philippines, long recognized for its strengths in the BPO sector, has pivoted seamlessly into a new and increasingly critical domain: data annotation. This niche,...

Today's Feature

Call Centers Philippines: A Symphony of Skills and World-Class Service

The Philippines, an archipelago adorned with white-sand beaches and crystal-clear waters, has emerged as more than just a popular tourist destination. Over the past few...

Financial Services & FinTech

Round-the-Clock Fintech Support in the US: Leveraging Contact Centers

The fintech sector in the United States, characterized by its rapid innovation and consumer-centric models, has seen a significant transformation in its customer support paradigms....

Fintech Outsourcing India: Powering Global Financial Innovations with Expertise

The advent of fintech, or financial technology, has revolutionized the traditional financial sector, offering nimble, innovative solutions that cater to the digital-savvy generation. From mobile...

The Fintech Backbone: Strengthening Digital Finance Through Back-office Belize

In the competitive and rapidly evolving fintech sector, having a robust back-office operation is as crucial as the front-end technology that interfaces with customers. This...

Fintech BPO Philippines: Spearheading Financial Innovation and Service Excellence

The Philippines has emerged as a trailblazer in the fintech BPO sector, providing innovative financial services and expertise to the burgeoning global fintech industry. The...

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

Revolutionizing Fintech Operations: The Strategic Advantage of Back-office Outsourcing in Costa Rica

Costa Rica has rapidly become a pivotal player in the fintech industry, primarily through its innovative approach to back-office outsourcing. As fintech companies worldwide strive...

Securing Fintech Futures: The Critical Role of Technical Support Services from Belize

As the fintech industry continues to expand, companies are increasingly relying on robust technical support to manage the complex and ever-evolving challenges that come with...

Round-the-Clock Fintech Support: Leveraging US Contact Centers

The fintech sector in the United States, characterized by its rapid innovation and consumer-centric models, has seen a significant transformation in its customer support paradigms....

Optimizing Financial Processes: The Impact of Back-office Services in Costa Rica on Fintech

Costa Rica has established itself as a prominent hub for back-office services, providing a significant impact on the fintech industry by optimizing financial processes. Known...