Knowledge Center Articles

Today's Feature

State of Healthcare Business Process Outsourcing (2025)

Healthcare business process outsourcing (BPO) takes tedious tasks like medical billing, coding, claims processing, and data entry off healthcare providers’ plates so they can focus...

Filipino call center agents working at their desks, wearing headsets and assisting customers.

Today's Feature

Understanding the Filipino Work Ethic: A Key Component in BPO Success

When you think of a successful outsourcing partnership, what comes to mind? Cost savings? Efficiency?...

A businesswoman counting US dollar bills at her office desk, representing financial planning and business management.

Today's Feature

What, Why, How to Outsource Payroll Processing

Managing payroll in-house is a complex, time-consuming process that requires strict compliance with tax laws, labor regulations, and reporting requirements....

A magnifying glass placed over a printed data analysis report with bar charts and metrics, representing business insights.

Today's Feature

9 Metrics and KPIs for Evaluating Your Outsourced Services

Outsourcing can transform your business by reducing costs, providing specialized expertise, and scaling operations efficiently....

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Today's Feature

Outsourcing India: The Technological Vanguard of Global Business Solutions

Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few...

Today's Feature

Data Annotation Outsourcing Philippines: The Southeast Asian Powerhouse in AI Training Data

The Philippines, long recognized for its strengths in the BPO sector, has pivoted seamlessly into a new and increasingly critical domain: data annotation. This niche,...

Today's Feature

Call Centers Philippines: A Symphony of Skills and World-Class Service

The Philippines, an archipelago adorned with white-sand beaches and crystal-clear waters, has emerged as more than just a popular tourist destination. Over the past few...

Travel & Hospitality

Costa Rica’s Role in Global Hospitality: Outsourcing Technical Support for Enhanced Guest Services

In the ever-evolving world of hospitality, delivering exceptional guest services is paramount to success. As technology continues to transform the industry, technical support has become...

Travel BPO India: Powering the Global Travel Industry through Outsourced Excellence

India, a land of diverse landscapes, rich history, and vibrant cultures, has naturally been a hub for travel and tourism. However, in recent years, it...

Hospitality BPO India: Pioneering Seamless Guest Experiences Through Outsourcing

The hospitality industry, recognized for its relentless pursuit of impeccable service, thrives on the guest experience. At its core lies the intricate balance between efficient...

Traveltech BPO India: Bridging Gaps in the Digital Era

In an age where a digital footprint is paramount for businesses, the travel industry, known traditionally for its brick-and-mortar agencies, is undergoing a seismic shift....

Achieve sustainable growth with world-class BPO solutions!

PITON-Global connects you with industry-leading outsourcing providers to enhance customer experience, lower costs, and drive business success.

Book a Free Call

Travel Outsourcing Philippines: Charting New Horizons in the Global Travel Industry

The Philippines, known for its pristine beaches, bustling cities, and warm hospitality, has also emerged as a major hub for outsourcing services across diverse sectors....

Travel Outsourcing to the Philippines: Elevating CX through Expert Contact Centers

Travel outsourcing to the Philippines, particularly through specialized contact centers, is revolutionizing the travel industry by significantly enhancing the customer experience (CX). As the travel...

Hospitality BPO to the Philippines: Elevating the Guest Experience through Specialized Services

Hospitality Business Process Outsourcing (BPO) to the Philippines has become a strategic approach for elevating the guest experience in the global hospitality industry. With its...

Traveltech Outsourcing Philippines: A Boon for the Global Travel Industry

The travel industry is an ever-evolving realm, with advancements in technology profoundly influencing and reshaping it. In today’s competitive global marketplace, travel companies strive to...