Knowledge Center Articles

Today's Feature

Machine Learning in Call Centers: Revolutionizing Customer Service and Operational Processes

Machine learning is transforming the landscape of call centers by providing sophisticated tools that enhance customer service and optimize operational processes. By integrating algorithms and...

Today's Feature

Improving First Call Resolution Rates in the US

Enhancing the first call resolution (FCR) rate is a crucial objective in the customer service industry, especially in the United States, where customer expectations are...

Enhancing Customer Loyalty through Technical Support in Canadian Call Centers

In the competitive field of customer service, Canadian call centers are increasingly recognizing the importance of technical support as a key driver for customer loyalty....

BPO Philippines – Outsourcing for SMEs

Running any business can be hard at the best of times. Keeping a business afloat in a difficult market contains an additional gamut of challenges....

Contact Centers in the Philippines and their Key Competitive Advantages

The contact center industry in the Philippines was virtually non-existent three decades ago. At the time, India was the largest provider of offshore call center...

The Philippine BPO Industry – Now and What the Future Holds

The Philippine business process outsourcing (BPO) industry has grown significantly in recent years and is expected to continue on this upward trajectory in the coming...

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BPO: Streamlining Back-Office Operations with Advanced Tech

In the ever-evolving world of Business Process Outsourcing (BPO), the integration of advanced technology into back-office operations is transforming how businesses operate and compete. The...

Outsourcing vs. Crowdsourcing Customer Support

In today’s customer-centric business landscape, the approach to customer support plays a critical role in defining a company’s success. Two distinct strategies that have emerged...

Call Center Services Philippines: Why They Could Be the Customer Experience Game Changer for Your Business

Customer experience sits front and center for today’s businesses. Companies that cannot provide excellent service 24/7 risk falling behind. However, great service doesn’t come cheap....

BPO Philippines: How it Can Be a Game Changer for Your Business

Processes and services that are both better and cheaper are the magical unicorns of the business world. In the case of BPO to the Philippines,...