Call Center Outsourcing to the Philippines: Why it is Here to Stay for the Long Haul

Call center outsourcing to the Philippines has been on the rise in recent years, and it is clear that this trend is here to stay. There are several reasons why the country has become a popular destination for outsourcing, and these reasons are likely to continue driving the growth of the industry in the future.

One of the main reasons for the growth of the contact centers in the Southeast Asian nation is the country’s large and growing pool of highly skilled and English-speaking workers. The Philippines has a strong educational system, and many Filipinos are fluent in English, making them well-suited for call center jobs that require communicating with customers in English. It also has a large number of young and educated workers who are eager to work in the call center industry. This provides companies with a large pool of qualified and motivated workers to choose from.

Another reason why contact center outsourcing is here to stay is the cost advantage. The Philippines is known for its lower labor costs compared to other countries, making it an attractive destination for companies looking to cut costs. This cost advantage can be significant, with companies able to save up to 70% on labor costs by outsourcing the Asian BPO Powerhouse. This cost advantage, coupled with the large pool of skilled workers, makes the country an attractive destination for call center outsourcing.

The government has also implemented policies and regulations to support the growth of the call center industry. This includes providing tax incentives for companies that set up operations in the country and providing training and education programs to help Filipinos acquire the necessary skills for call center jobs. These policies have helped to create a favorable environment for the industry, and they are likely to continue supporting its growth in the future.

The nation’s culture has a strong customer service orientation, which aligns well with the requirements of the call center industry. Filipino workers are known for their strong work ethic, positive attitude, and willingness to go the extra mile to provide excellent customer service. This cultural alignment helps to ensure that companies outsourcing their BPO requirements to the Philippines are able to provide high-quality customer service to their customers.

The bottom line: Call centers in the Philippines are here to stay for several reasons. The country has a large and growing pool of skilled and English-speaking workers, a cost advantage, advanced technology and infrastructure, supportive government policies, and a customer service-oriented culture. These factors make the Philippines an attractive destination for outsourcing, and they are likely to continue driving the growth of the industry in the future.