Spotify, the world’s largest music streaming service, outsourced its customer service operations to a third-party provider in order to improve service levels and scalability. By leveraging the expertise and resources of the provider, Spotify was able to improve its customer experience and satisfaction, while also allowing its own team to focus on its core competencies of building and growing the business. This outsourcing initiative helped Spotify to increase efficiency and reduce costs, allowing them to continue to grow and expand its offerings.
