The retail technology (retailtech) industry is witnessing a dynamic shift as businesses worldwide seek innovative ways...

The insurance industry has been witnessing a digital metamorphosis, courtesy of the burgeoning Insuretech sector. Insuretech,...

Outsourcing customer service to low-cost providers can initially seem like an attractive option for many businesses...

Understanding the cost structure of call centers in the Philippines is integral for any business considering...

As the complexities of the insurance industry expand, coupled with the pressing need for operational efficiency...

In an increasingly globalized business world, the value of exceptional customer experience (CX) transcends borders. Philippine...

In a world that is increasingly connected and competitive, small and medium enterprises (SMEs) are in...

Business Process Outsourcing (BPO) has become a strategic lever for companies looking to improve efficiency, reduce...

The Philippines, a global leader in the Business Process Outsourcing (BPO) industry, particularly in customer service,...