In today’s digitally driven world, providing multichannel customer support has become a cornerstone for call centers,...

The outsourcing of customer care to specialized call centres is redefining the standards of service excellence....

In the evolving business landscape of Mexico, the drive towards efficiency in back-office support outsourcing is...

For nearly twenty years, the call center outsourcing industry in the Philippines has been an economic...

Image annotation has become one of the most sought-after services in the realm of artificial intelligence...

In our global economy – with the growth of businesses spurred on by consumer culture in...

In the wake of the COVID-19 pandemic, consumers are recovering and ready to start shopping again,...

As the world moves to an increasingly global economy, with customers now able to buy, work,...

In Mexico, the pursuit of customer service excellence has entered a new era with an emphasis...