Everyone knows the saying “the customer is always right.” It’s a belief that stemmed from the...

There’s no doubt about it. The Philippines has emerged as the world’s BPO powerhouse. The Philippine...

All the cards are on the table and indications are clear that the Philippines has stepped...

Over the years, Philippine-based BPOs have indeed effectively parlayed their strengths in attracting service buyers. Among these...

BPO…..No, it’s not a big new international oil company. But it probably does touch your life...

Those who plan to set up shop in any of the call center companies’ districts in...

December 04, 2010 Philippine Daily Inquirer / reports from Cynthia D. Balana and Lawrence de Guzman,...

The call center industry is successful mainly because of the many good men and women who...

The growth of the BPO sector is propelled by the introduction of new service offerings as well...