How do you create a conflict-free workplace? How to handle conflict Assess the situation calmly Establish...

How did the Philippines become and call center capital of the world? Cost-effective and efficient labor...

What should you understand about customer experience? The customer’s perception The importance of customer experience The...

What are the reasons to nourish customer loyalty? Repeat customers Ease of selling Word-of-mouth advertising Opportunities...

The BPO industry in the Philippines has been at the top of the Asia Pacific Region...

What should you know about the concept of Customer Experience? It is dynamic and transitional Proven...

How can you make your brand excel with great customer service? Understand your customers Empower your...

What made emotional experience so important to brands? Humans as Emotional Beings The Power of Storytelling The Bigger...

How does customer experience influence your brand? Brand formation by the company The fluidity of a...