While customer service in general involves handling inquiries and customer complaints, technical support is the area...

With the international technology markets ever-expanding, there is an equally increasing demand for technical support, globally....

Customers that need technical support expect quick resolution to their problems. They bought the product, and...

The Capability Model of Offshore, BPO Agencies in the Philippines LEADERSHIP. Identifying, communicating, and providing the...

Just as there is a wide range of technology companies with diverse products and solutions, so...

Businesses outsource technical support to offshore companies to take advantage of the various flexible service models...

An offshore BPO company operates centralized facilities equipped to receive large volumes of overseas calls. The...

By taking advantage of the BPO sector in the country, companies are able to make their...

The tremendous growth of call centers in the country has allowed a steady stream of multinational...