How is AI being used in call centers? Streamline data acquisition and processing Replace IVR Augment...

What are the essentials of an effective customer-oriented call center? Essentials of an Effective Call Center...

Stress can affect everyone, whether they’re at home, school, or even at work in a Philippine...

What are the important qualities of a Philippine Call Center Agent? Empathy Adaptability Patience Organization Knowledge...

What should you understand about customer experience? The customer’s perception The importance of customer experience The...

What made emotional experience so important to brands? Humans as Emotional Beings The Power of Storytelling The Bigger...

Why should you outsource call center services in the Philippines? Decrease in labor costs Professionalism Expert...

What are the ways to motivate call center staff and boost morale? 1. Celebrate agent success...

What can you do to improve your call center’s company culture? Rewards and incentives Humane performance...