What traits of Philippine call centers should you look at to improve your customer service efforts?...

What makes call centers in the Philippines stand out from the rest? Logistical Advantages: Location and...

Everyone knows the saying “the customer is always right.” It’s a belief that stemmed from the...

How should you deal with difficult clients? Listen to them carefully Do your best to compensate...

The top level Philippine call center is like a small corporate world unto itself. It’s just...

The Philippine Call Center is a unique business functionality that has revolutionized the Philippine economy and...

The call center industry is successful mainly because of the many good men and women who...

There are factors that help explain how offshore BPO firms in the Philippines can catch up...

When your CFO or CEO calls and asks whether your plans include outsourcing, you hopefully have...