Why it’s Important to Promote Teamwork in a Philippine Call CenterWhat are the benefits of promoting teamwork in a call center? Improved Communication Efficient Process Shared...Read more
Important Call Center Trends to Look Out For in 2019What upcoming trends should call centers look out for in 2019? Enhancing customer experience Making use...Read more
How to Choose the Best Call Center in the PhilippinesWhat are the factors determine the best call center? Competency Dedicated agents Quality assurance and success...Read more
Call Center Philippines: Being a Parent and an AgentWhat are the things you need to remember as a parent and a call center agent?...Read more
Adjusting to Working at Call Center Services in the PhilippinesWhat are some ways in which you can adjust to working at Philippine call centers? Live...Read more
Improve Customer Services by Taking a Look at Philippine Call CentersWhat traits of Philippine call centers should you look at to improve your customer service efforts?...Read more
How to Improve Agent Coaching Sessions in a Philippine Call CenterWhat strategies can managers use to improve agent coaching sessions in a Philippines Call Center? Keep...Read more
5 Tips to Maintain a Balanced Lifestyle while Working in a Philippine Call CenterWhat are some Tips on Maintaining a Balanced Lifestyle while Working in a Philippine Call Center?...Read more
The Philippines’ Unique Call Center CultureIf you ever find yourself out at 3 A.M. in the morning in Manila, then you’re...Read more